
New job, Meg's weekend assignments, and the dog... three reasons I have not been able to publish a thing over the past few months. So what would cause me to return to the grumpy board? McDonalds of course. I challenge anyone to beat this memorable McDonalds experience. I went through the drive-thru at McDs after Lexi's swim lesson on Thursday. Starving (and needing to feed my daughter some nutritious nourishment) I used my two-can-dine coupon to get fries for Lex, and the rest for me! Here's the transaction.
"Welcome to McDonalds. What can I get for you today?"
"Yes, I have a coupon for two-can-dine?"
"Okay, go ahead."
"Two Big Macs no pickle, fries and two cokes no ice please."
"That was medium fries? <...>Was that two Big Macs? <...> With no pickle? <...> And what was that to drink? <...> Sprite? <...> Okay. 10.15 please drive up."
In case you didn't catch that, my answers were in <> brackets. Typing it line per line would have been a bit much. So anyways, looking at the coupon, the value is two-can-dine-for-7.98. You do the math. I did. So when I drove up to the window I here was the exchange.
"Excuse me, I think you have the total wrong. The coupon is for 7.98. You quoted 10.15."
"Yes, we charge tax in this province."
"Okay, tax isn't that high. I think you entered it wrong."
"I didn't enter it wrong. I keyed it in correctly and the price is supposed to be 8.98. You owe 10.15."
"But the coupon says 7.98."
"Why don't you just pay and then look at the receipt and if you have a problem then, we can talk about it."
Interestingly enough, I just happened to need a dollar change to go buy something else, so I let it go. When I read the receipt, sure enough the price was for 8.98 plus tax. In other words, a 7.98 coupon cost 8.98 at this McDonalds. The 7.98/9.98 debate carried on. This post is long enough and I do have to include the banter with the manager. Yes, after much debate, I could tell that the window person clearly did not undertand what I was saying so I asked for the manager. I explained the situation to her, or Jenny to give her the respect of being a manager and having a name.
Jenny: "My staff keyed in the coupon properly. The price is 8.98. What do you want me to tell you?"
Me: ... ... ... (5 seconds for dramatic suspense). I'm not disputing the way she entered it. I'm happy to hear that your staff know how to use the cash register. But the COUPON says 7.98. And if you add these numbers together, you get 8.98. So the system is wrong.
Jenny: "The computer is not wrong. Computers are not wrong. The coupon is wrong. Let me see the receipt. Well, if you add the numbers together you get 6.98 so you're not even right."
... Way to easy. I let it pass. What could I have said? I wanted to say, "Great! Pay me my 2 bucks then!" or even better, "Look, I know that math skills are not a requirement to work at McDonalds, and apparently that applies to management levels as well." but I didn't. I recapped the story for my father-in-law telling him I said the latter and he said that was a horrible thing to say. And he's right. I may have the best sarcastic one liners and even though a person deserves it, they don't really. So I took a deep breath, told her to give me my dollar and I'd be on my way.
Was it worth a dollar? Well, for me, it was worth the blog post. For Jenny, as I drove by 10 minutes later, I saw her smoking away like a chimney behind the dumpster. At least I didn't ask for the tax refund as well right?